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FAQ​
Frequently Asked Questions
 





​Q: What operating systems will ODS manage and support?


 

A: The ODS client software is supported on both 32-bit and 64-bit versions of:

  • Windows 10 Home, Professional, Education and Enterprise​​
  • Windows 8.1 Enterprise and Professional​
  • Windows 7 Enterprise, Ultimate, and Professional​​​​​​
 
The ODS client software has the following requirements:
  • The computer must have Internet connectivity     
  • 200 MB available disk space or greater
  • The account that installs the client software must have local administrator permissions to that computer
  • The computer must have, at a minimum, Windows Installer 3.1
 
The ODS IT Administration, Account and Company Portals are supported on the following web browsers:
  • Microsoft Internet Explorer 10.0 and later
  • Microsoft Edge
  • Google Chrome
  • Mozilla Firefox
  • Apple Safari

For customers with Windows Home Editions, ODS can technically run on the operating system but it is NOT supported by Microsoft.  H Tech Solutions will make every commercially reasonable effort to provide support for Windows Home Editions.

  

 


Q: What types of mobile devices does ODS support? 

 
A: The current release of ODS supports mobile and tablet devices running the following software:​​​​

  • Windows Phone 8.1​​ and later
  • Windows 10 Home, Professional. Education, and Enterprise
  • Windows 8.1
  • Google Android 4.0 and later (includes Samsung KNOX)
  • iOS 9.0​ and later
  • Mac OS X 10.9 and later

 

Each of these mobile devices can now be managed with the ODS service. ODS uses a new direct management method to manage these devices
  

 

Q: What types of mobile devices does ODS support for Remote Assistance? 


A: The current release of ODS supports mobile and tablet devices running the following software:​​​​

  • Android
    • Samsung

    • Motorola

    • LG

    • Sony

    • Acer

    • Asus

    • Lenovo

    • HTC

    • Huawei

    • ZTE

  • iOS 11.0+

 

Each of these mobile devices now support remote assistance via ODS.  ODS uses TeamViewer to provide remote assistance to mobile devices.
  

Q: What are the OWL system requirements?

 
A: The minimum systems requirements for OWL are:
 
For PC users:

  • ​​Windows 7 SP1, Windows 8.1, or Windows 10
  • Office 2013 SP1 or Office 2016
  • Microsoft Internet Explorer 10 and 11
  • The latest version of Microsoft Edge
  • The latest version of Mozilla Firefox or Google Chrome​

 

For Mac users:

  • Mac OS X 10.10 or later
  • The latest version of Safari
  • Office for Mac 2011 SP3 or Office for Mac 2016
 

 


 

Q: What are the terms and conditions for an ODS or OWL subscription?

 
A: The ODS and OWL subscription term is annual, though payments are made monthly. During month 2 through the end of the initial subscription, customers can request to discontinue their service, but they will be responsible for paying for the entire initial 12-month subscription.
 


Q: Can you remotely control my computer without my consent?

 
A: No. The only way that H Tech Solutions can control your computer is if you request it. Consent needs to be provided for EVERY remote assistance session. This ensures that your computer and the information it contains are kept private and confidential.
 
 


 

Q: Are you able to access my files or monitor websites I visit?

 
A: The only way to access local files on your PC is via remote control. None of the tools used by H Tech Solutions provide the ability to access files on your PC or monitor the websites you visit unless you provide consent. Privacy is a critical aspect of the service. H Tech Solutions will never use tools or procedures which violate your privacy.
 
 


 

Q: I keep hearing about the risks of running Java on my PC.  What are you doing to ensure that my PC is protected from Java vulnerabilities?

 
A: There have been a number of high profile reported vulnerabilities in Java in the past 12 months.  There is definitely cause for concern if you are running an older version of Java on your PC.  Older versions of Java are vulnerable to viruses and other malware.
 
To help minimize the risks of using Java, ODS regularly deploys Java security updates to all managed PCs.  This ensures that all PCs are running the most secure version of Java available.  ODS provides built-in reporting to validate that every managed PCs is running the latest Java update. 
 
If you have questions or concerns about Java security on your PC, please contact H Tech Solutions for a free consultation.
 
 


 

Q: What if I have a problem with the hardware on my PC?

 
A: H Tech Solutions cannot support or repair any hardware or peripherals for your PC. If you require hardware support, you should contact your PC manufacturer or a local PC repair technician.
 
 


 

Q: Will you come to my home or office to repair my PC?

 
A: One of the ways that H Tech Solutions is able to keep costs low is by minimizing the number of physical offices and employees required to deliver a service. This means that we are NOT able to offer on-site support at your home or office. The service is designed to be able to assist you remotely via e-mail and phone support. If you encounter a situation which requires on-site support, you should enlist the services of a local PC repair technician.
 
 


 

Q: What happens after I provide my credit card details and sign up for a service provided by H Tech Solutions?

 
A: Once you have signed up for the service, you will be contacted via e-mail with instructions on how to get started.
 
 
 

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